EXCEL AT CUSTOMER SUPPORT

Keep your Recurring Revenue Strong

Say goodbye to missed calls and hello to fewer cancellations

When it comes to customer service, we’ve got your back. EverWash Assist has been tested and proven to deliver measurable outcomes for car wash operstors:

Reduce Cancellations
Real-time live agent support prevents membership cancellations by over 62%
Increase Member Lifetime Value (LTV)
Membership retention increases by 167.7% when phones are answered by live agents, leading to higher long-term customer value
Lower Call Volume
Efficient problem resolution reduces repeat calls from frustrated customers, freeing up your team for more critical tasks

Preventing Membership Cancellations

In the world of car washes, rampant membership cancellations is a cause for concern. Why is that? Unanswered calls are a key factor. Research shows that 76% of car wash operators fail to answer customer calls. This frustrates customers, and results in high membership cancellation rates.

A graph showing the impact of unanswered calls on membership cancellation rates. It shows that a high rate of
unanswered calls leads to low customer satisfaction and high membership cancellations. A low rate of unanswered calls
leads to high customer satisfaction and low membership cancellations.

How
EverWash Assist Helps

EverWash Assist's strategy focuses on providing resolution-based customer support. We promptly answer your customer calls, then provide professional, friendly assistance.

A customer service representative providing assistance over the phone to a man in his car.

Implementing Retention Scripts

It’s all in what we say and how we say it. We prevent over 24% of membership cancellations. When customers call dissatisfied, EverWash Assist's agents use well-crafted retention scripts.

Resolving Membership Issues

In addition to answering billing and wash operational hours questions, EverWash Assist's agents are equipped to resolve issues related to customer memberships. This function is vital in retaining members who may be considering cancellation.

Trained to answer FAQs

EverWash Assist's agents are trained to provide answers to common queries from customers. This not only resolves the immediate issue, but also preempts potential problems.

Proven Results

EverWash Assist is not just a service — it’s a plan that addresses the everyday obstacles you face. Whether you’re handling membership inquiries, resolving payment issues, or answering service questions, we offer a proven approach that delivers real results:

62% Reduction in Cancellation Requests: Live agents reduce the request-to-cancel rate by over 62% when calls are answered in real-time.

167.7% Increase in Membership Retention: With live agents handling customer concerns directly, membership retention increases by 167.7%.

Service Pays for Itself

By saving 17 memberships per thousand at $27 each, the service generates $459 in monthly revenue per site, covering the $450 service cost per location.