Say goodbye to missed calls and hello to fewer cancellations
When it comes to customer service, we’ve got your back.
![A happy customer driving a car.](/img/happy-customer.png)
- Answer your phone calls quickly and professionally.
- Assist members with their membership-related questions.
- Help resolve inquiries and issues in real-time.
- Give members a satisfying experience every time.
Preventing Membership Cancellations
In the world of car washes, rampant membership cancellations is a cause for concern. Why is that? Unanswered calls are a key factor. Research shows that 76% of car wash operators fail to answer customer calls. This frustrates customers, and results in high membership cancellation rates.
![A graph showing the impact of unanswered calls on membership cancellation rates. It shows that a high rate of
unanswered calls leads to low customer satisfaction and high membership cancellations. A low rate of unanswered calls
leads to high customer satisfaction and low membership cancellations.](/img/impact-infographic.png)
The Results
EverWash Assist's approach has led to a 42% decrease in cancellation calls within the first 90 days of our agents taking over the phones.
Time Period | Cancellation Calls | Reduction |
---|---|---|
Pre-EverWash Assist | 100% | 0% |
Post-EverWash Assist (90 days) | 58% | 42% |
Reduce Unlimited Membership Cancellations
![A graph showing the effect of EverWash Assist on membership cancellations. With EverWash agents, cancellations go
down and member lifetime value goes up.](/img/mlv-infographic.png)